Frequently asked questions
Only for iOS and Android phones with compatible versions.
To improve the service and to know recycling habits.
Only those purchases made after December 31st, 2018.
You can enter the number of the receipt you find under the barcode of your purchase in the App MiCarrefour.
Right now it does not work to recycle and get rewards with ReciclaYa.
We only include selected products from Carrefour and from suppliers that offer packaging information of their products.
Each recycling action is 1 point (2 points are 0.01€).
Once you get 2,000 points you get a coupon of 10€.
No, the coupon is not conditioned on a minimum purchase.
Make sure that the products in your cart are from the supermarket (not from other departments) and that there is no other active discount.
Check the spam folder in your email. If it has not arrived, write to email@example.com and we will send it again.
You can only use one coupon on each purchase in the online supermarket.
We only indicate data from cities that provide this information.
You will lose all the points and, since the users are anonymous, there is no way to recover them. If it happens to you, write to firstname.lastname@example.org and we will look for a solution.
Yes, you can only include 3 receipts per day and separate 200 packaging items every day. The next day you can use the App again.